Why is shipping free?
We work in conjunction with overseas manufacturers, helping them clear space in their warehouses of product overruns, overstocked items or canceled orders from major U.S. retail stores. This win-win situation helps them to create space for new inventory, minimize their losses and you save big.
Why is the material inside not written in English?
To eliminate a retail markup, we've requested that the overseas manufacturers package and ship directly to you so that you can save on unnecessary retail markup.
Why does it take a bit longer than usual to get me?
The items are shipped directly to you from the overseas manufacturers. If you can wait for about 24 days you will get your item(s) for free as long as you agree to cover the shipping and handling.
Can i get a tracking number?
Yes. Once shipped a tracking number will be available and provided upon request.
Why did my packages arrive separately?
Orders are placed and shipped from the individual manufacturers that create the product. Your orders will be placed, processed and shipped at the same time and should arrive in close proximity to each other.
What if I want a refund?
All you have to do is ask. Your item and shipping cost is insured by us. If for any reason your item(s) does not arrive or arrives in a condition not as we promised, you will get a full refund no questions asked. All item(s) are 100% money-back guaranteed.
I want to change my order/address, can i?
Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us at 'your email' ASAP and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order. In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.
I have a question on my order or on your store that is not yet answered here, how do i get a hold of you?
Please email us at 'your email' and we'll respond as soon as possible.